Privacy Policy

About this policy

This policy is published by the Confederation for Holistic Education and Development (CFHED), a not-for-profit company registered under Section 8 of the Companies Act, 2013, House No. 15A, Block B-2, Model Town II, North West Delhi, Delhi 110009 ("we", "us"). It covers this website and Maatri Saathi, CFHED's free Hindi WhatsApp information service for mothers and families from pregnancy until the child turns two. It explains what information we collect, why, and how we protect it, in line with India's Digital Personal Data Protection Act, 2023.

1. Information we collect

Website: if you contact us by email, phone or WhatsApp, we receive the details you choose to share (such as your name, institution and contact details).

Maatri Saathi (WhatsApp):

• Your WhatsApp number and name.
• Expected delivery date and, later, the child's date of birth, so we can send guidance for the right week or age.
• District (optional), to understand where the programme is used.
• The father's or companion's WhatsApp number, only if the mother chooses to add them. They're asked for their own consent before receiving messages.
• Messages and button replies you send us, and the delivery status of messages we send.
• Your consent, including when it was given or withdrawn.

We do not collect medical records, test results, Aadhaar numbers or payment information through Maatri Saathi.

2. How we use it

• To respond to your enquiries about CFHED membership, events and programmes.
• To send weekly Hindi guidance, checklists and reminders for your stage of pregnancy or your child's age.
• To respond when you ask Maatri Saathi for help.
• To produce anonymous, aggregated programme reports (for example, how many families are registered).

We don't sell your data or use it for advertising.

3. Consent and your choices

• Maatri Saathi only messages you after you agree on WhatsApp.
• Reply STOP at any time to stop all messages. Reply START to rejoin.
• You can ask us to see, correct or delete your data by contacting us below. We'll respond within 30 days.

4. Who can see your data

• Only authorised CFHED team members, each with access limited to their role.
• Service providers that run Maatri Saathi on our behalf: Meta (WhatsApp Business Platform), Supabase (secure database, hosted in Mumbai, India) and Vercel (team dashboard). They process data only to provide the service.
• We won't share your data with anyone else unless required by law.

5. Storage and security

Maatri Saathi data is stored on secure servers in India, protected by access controls and encryption in transit. We keep it while you're part of the programme and for up to 12 months after it ends or after you leave, unless you ask us to delete it sooner.

6. Not medical advice

Maatri Saathi provides general information and isn't a substitute for advice from a doctor or health worker. In an emergency, call 108 or go to the nearest hospital.

7. Contact

Confederation for Holistic Education and Development (CFHED)
House No. 15A, Block B-2, Model Town II, North West Delhi, Delhi 110009
Email: info@holisticinstitutions.org
Phone: +91 98731 51403

8. Changes

We may update this policy. The latest version will always be on this page.